These are the most frequently asked questions. If you don’t find an answer here you may check the help page or send an email using the Product Support Form.
Table of Contents
How do I customize app with my personal info for emails?
Is the app available for iPad?
Is the app available for Android?
What information is available for Essential Oils?
How do I download recipes?
How do I add to my essential oil inventory?
How do I view and use Concerns?
Where do I find Extras?
What options do I have for searching in Oils?
Where do I find the ERN Guide and how do I use it?
Where do I find the Dilution Calculator?
What is the difference between a Suggested Use and a Recipe?
How do I customize app with my personal info?
Tap the menu icon at the top left of the screen (looks like 3 horizontal lines. Tap on Settings. Replace the “email signature” with your own info. You can put your personal Youngevity site in there instead of the general Youngevity site (i.e. www.jennbonner.my90forlife.com)
Is the app available for iPad?
Yes it is. The app is listed under iPhone but not under iPad apps in the app store and people might assume it can’t be used on iPad, but you can. You can download the iphone app to your ipad and it will work fine. For us to list the app under iPad, it has to be “optimized” for iPad with greater graphics. Well, we’re not using pictures in the app so the only time you notice is if our opening picture of the lavender field is full size it’s not as sharp.
Is the app available for Android?
No. At this time, there are no plans for an Android version.
What information is available for Essential Oils?
The information from the Foundational Aromatherapy 2nd Edition book for each single oil and blend is included. This includes a description, safety notes, tried and true uses, how do I use it, oils it blends well with, properties, key emotions, key body systems and technical data (blends also include their ingredient oils). This data is accessible through the oil for each oil or through More for data back to the oil.
How do I download recipes?
Tap the Recipes tab at bottom of screen. At the very top is a button with a “price tag” on it – select the button. You will see a list of available items to purchase.
AS OF MAY 24th – we are waiting for Apple to fix something on their side to allow our recipes to be purchased. We have the complete Still Room collection and 2014, 2015 and 2016 Oils of the Month collections by year. We will release 2017 Oils of the Month recipes when the year is complete.
How do I add to my essential oil inventory?
Tap the Inventory tab on the bottom menu. Tap the + at the top right corner. Tap the oil that you want to add to your inventory. The default bottle size is 10 ml, you may change to 5 ml where appropriate. You may enter the price you paid if you’d like to track that information.
The Date Stored defaults to the date added to inventory. That can be edited.
You can set the Date Opened by dragging the circle on the Percent Full line or by tapping on Date Opened.
When done, tap Save at the top right corner.
You will go back to the list of oils to add more inventory. If you are done, tap Done in upper left corner.
How do I view and use Concerns?
Tap on Concerns tab on bottom menu.
Search concerns by typing in the search box or tapping the first letter of the concern on the right side of the screen. Tap on the concern.
Several oils for that concern will be listed along with suggested uses.
Where can I find Extras?
Tap on More on bottom menu. Here you will find data on the oils coming from the attribute pointing back to the oil(s) that share that attribute. These attributes include Properties, Eye Colors, Body Systems, Plant Organs, Botanical Families, Chemical Families and Key Emotions.
How do I rearrange menu icons on the bottom menu?
Go to More tab. Drag the icon you want on the menu down and over the icon you want to replace. The icons will switch places. You must drag between More and the Menu – you can’t drag back and forth on the menu. If you want something on the menu in a different order on the menu, switch it into the More first, then drag to position you want.
Return to Table of Contents
What options do I have for searching in Oils?
Go to Oils tab. Tap in Search box. Start typing and the results will narrow as you add letters. You may also tap on the first letter of the oil on the right side of the screen.
Return to Table of Contents
Where do I find the ERN Guide and how do I use it?
Tap the menu icon at the top left of the screen (looks like 3 horizontal lines).
Tap on ERN Guide. On the ERN Assessments screen you will have the option of starting a new Assessment by tapping the + in the upper right corner.
If you are assessing someone who is in your phone’s contacts, you may tap the “file folder” icon at the top. You will go to your contacts and be able to choose one. If the person is not in your contacts, you will just enter their info there. You may choose to save them to your phones contacts (you may have to give the app permission in your settings to do this going forward – on your phone, go to Settings -> Privacy -> Contacts
You will see the oils for the ERN assessment listed so you may gather them (if you don’t already know or don’t have the kit).
To start, you must tap on Starting Point and go through the assessment scorecard to get a baseline. Don’t worry about the numbers – they are meant to help you by matching a clock’s numbers for matching the person’s movement. The app will do the calculations for you. Once you complete the movements, tap Save at the top right corner.
Once you have the baseline of discomfort and movements, begin assessment according to the ERN method. Have the person sniff the cap of the first oil and then apply (or let them apply) on drop on the big toe and down the arch of each foot.
After applying oil, tap > next to the oil on the list and complete the scorecard.
Have the person walk around and drink some water.
Repeat with each oil on the list.
Once complete tap Done and you will return to the ERN Assessments page and the assessment you just completed will be in the list.
Tap the > next to the assessment you want to view. You will see the results of the assessment. The Home Action Plan will list the oils in the order of benefit to the person. If you email it to them (tap the paper and pen icon on the top right corner of screen), they will get the list and instructions emailed to them. You will be able to edit the email before sending.
In the assessment results, the gray number is the start number for each scorecard from the previous. The yellow number is how person felt after that oil was applied. The green or red on the line show improvement (or lack of).
Where do I find the Dilution Calculator?
Tap the menu icon at the top left of the screen (looks like 3 horizontal lines).
Tap on Dilution Calculator. Tap on a Desired Dilution and you will see the typical conditions for that dilution. Once you decide your desired dilution, choose your carrier amount. The calculator will show you the total drops of oil to use. If you are using multiple oils, the ratios are calculated for you too. This is all explained in the Foundation Aromatherapy book. This calculator is a tool based on that information.
What is the difference between a Suggested Use and a Recipe?
They are similar. However, while the Suggested Uses for concerns in the app contain a lot of great information, they are more general. Recipes are more specific and include many that are not necessarily for a concern, but for comfort, enjoyment and also food!
Didn’t find the answer? Use our product support contact form by clicking here.